Enhancing Business Efficiency and Digitization Through Digital Knowledge Management in Select Chinese Universities

Wenmin Wu

doi:10.48017/dj.v10ispecial_1.3451

Autores

Wenmin Wu Lyceum of the Philippines University, Manila Campus, Philippines

DOI:

https://doi.org/10.48017/dj.v10ispecial_1.3451

Palavras-chave:

digital knowledge management, higher education, business efficiency, digitization, data-driven decision-making

Resumo

Esta pesquisa investiga como os sistemas de Gestão do Conhecimento Digital (DKM) são usados em universidades chinesas para melhorar a eficiência empresarial e a digitalização das operações diárias da universidade. Este estudo foi conduzido para identificar os principais desafios da adoção de DKMs e avaliar o impacto do DKM na eficiência operacional, eficiência de custos, eficácia administrativa, digitalização, compartilhamento de conhecimento, colaboração e dados para implicações na tomada de decisões. Com base nos fundamentos teóricos da KBV (Visão Baseada no Conhecimento), Modelo SECI e estrutura TOE (Tecnologia-Organização-Ambiente), a pesquisa utilizou uma abordagem de métodos mistos, empregando pesquisas quantitativas com entrevistas qualitativas. Os resultados mostram que barreiras à implementação do DKM, como restrições tecnológicas, resistência organizacional e limitações ambientais, são muito comuns. No entanto, a adoção de sistemas DKM está catalisando o ritmo da digitalização da gestão de recursos digitais, iniciativas de campus inteligentes e plataformas de aprendizagem online. Além disso, os sistemas DKM exercem uma influência transformadora na eficiência dos processos de negócios, por exemplo, fluxos de trabalho, distribuição de recursos e processos administrativos. Eles também promovem uma cultura de troca de conhecimento e colaboração, eliminando silos e incentivando a interação interdisciplinar. Além disso, os sistemas DKM apoiam a tomada de decisões baseada em evidências com acesso a informações atuais, confiáveis e validadas, permitindo um planejamento estratégico e uma alocação de recursos mais eficazes. Os resultados da pesquisa sugerem que o DKM é necessário para promover inovação, eficácia e sustentabilidade na organização do ensino superior. As recomendações incluem capacitação, suporte técnico e utilização de software de análise avançada. Trabalhos futuros são incentivados a incluir uma abrangência geográfica mais ampla, uma discussão sobre a influência de novas tecnologias e esforços para superar problemas de equidade digital em áreas desfavorecidas. Tais resultados oferecem implicações para o uso de sistemas DKM para promover a digitalização e a eficiência das universidades.

Métricas

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Biografia do Autor

Wenmin Wu, Lyceum of the Philippines University, Manila Campus, Philippines

0009-0000-9104-5623; Lyceum of the Philippines University, Manila Campus, Philippines. wwmzzh@163.com

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