Mentoring Functions to Self-Efficacy and Organizational Commitment
DOI:
https://doi.org/10.48017/dj.v8i3.2678Palavras-chave:
Self-efficacy, organizational commitment, business process outsourcing, mentoringResumo
O Mentoring, um dos programas de intervenção nas relações humanas, visa potenciar as competências dos colaboradores para o desenvolvimento profissional. Concentrando-se no nível das funções de tutoria recebidas de seus mentores, nível de autoeficácia ocupacional (OSE) e nível de comprometimento organizacional (OC) dos pupilos, o estudo examinou-os entre 50 pupilos de uma empresa local de BPO usando três testes padronizados - Mentoring Functions Questionnaire (MFQ-9), Occupational Self-Efficacy Short Version e Three Component Organizational Commitment Questionnaire. Foi complementado por uma entrevista individual com 10 respondentes usando um questionário aberto. O estudo determinou que a função de apoio psicossocial, embora alta (x̄=4,11), ainda pode ser melhorada em termos de garantir uma relação de aceitação e confirmação conforme revelado durante a entrevista. Enquanto isso, o suporte de carreira (x̄=4,30) e a modelagem de papéis (x̄=4,30) estão em um nível muito alto. Nível muito alto foi encontrado em OSE (x̄=4,47) e OC (x̄=4,74) com comprometimento normativo (x̄=4,86) como o tipo dominante. Foi estabelecida uma correlação entre apoio psicossocial e OSE (p=0,048) atribuída à importância da motivação, aconselhamento, coaching e amizade. Nenhuma correlação estatisticamente significativa foi estabelecida entre as funções de tutoria e CO (p = 0,88). A idade pode ter sido um fator, já que a maioria dos entrevistados é da geração do milênio, conhecida por ter um conceito mais forte de comprometimento com a tarefa. Um roteiro de resposta estratégica proposto para o plano de aprendizagem e desenvolvimento concentra-se em melhorar o aspecto de aceitação e confirmação do apoio psicossocial por meio da construção de um sistema de apoio. Isso inclui a capacitação de mentores e o estabelecimento de um círculo de mentores e pupilos.
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