Mentoring Functions to Self-Efficacy and Organizational Commitment
DOI:
https://doi.org/10.48017/dj.v8i3.2678Palabras clave:
Self-efficacy, organizational commitment, business process outsourcing, mentoringResumen
La tutoría, uno de los programas de intervención en relaciones humanas, tiene como objetivo aprovechar las habilidades de los empleados para el desarrollo profesional. Centrándose en el nivel de funciones de tutoría de los aprendices recibidos de sus mentores, el nivel de autoeficacia ocupacional (OSE) y el nivel de compromiso organizacional (OC), el estudio examinó estos entre 50 aprendices de una empresa local de BPO utilizando tres pruebas estandarizadas: Cuestionario de Funciones de Mentoría (MFQ-9), Versión Corta de Autoeficacia Ocupacional y Cuestionario de Compromiso Organizacional de Tres Componentes. Se complementó con una entrevista individual con 10 encuestados utilizando un cuestionario abierto. El estudio determinó que la función de apoyo psicosocial, aunque alta (x̄ = 4,11), aún puede mejorarse en términos de garantizar una relación de aceptación y confirmación, como se reveló durante la entrevista. Mientras tanto, el apoyo profesional (x̄=4.30) y el modelado a seguir (x̄=4.30) se encuentran en un nivel muy alto. Se encontró un nivel muy alto en OSE (x̄=4.47) y OC (x̄=4.74) con compromiso normativo (x̄=4.86) como tipo dominante. Se estableció una correlación entre apoyo psicosocial y OSE (p=0,048) atribuida a la importancia de la motivación, el asesoramiento, el coaching y la amistad. No se estableció una correlación estadísticamente significativa entre las funciones de tutoría y la CO (p=0,88). La edad puede haber sido un factor, ya que la mayoría de los encuestados son millennials que se sabe que tienen un concepto más fuerte de compromiso con la tarea. Una hoja de ruta de respuesta estratégica propuesta para el plan de aprendizaje y desarrollo se centra en mejorar el aspecto de aceptación y confirmación del apoyo psicosocial mediante la creación de un sistema de apoyo. Esto incluye el desarrollo de capacidades para mentores y el establecimiento de círculos de mentores y aprendices.
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