A relação do apoio da gestão com a satisfação no trabalho e a lucratividade em restaurantes de serviço rápido
DOI:
https://doi.org/10.48017/dj.v10ispecial_1.3179Palavras-chave:
Pós-Graduação, Administração de Empresas,, Currículo de Marketing,, Ensino Superior, EmpregabilidadeResumo
Este estudo tem como objetivo avaliar o papel do apoio à gestão em restaurantes de serviço rápido e o seu impacto na satisfação e rentabilidade no trabalho. O estudo emprega um projeto de pesquisa correlacional quantitativa com 200 entrevistados, incluindo gerentes e equipe de serviço do Grupo Cundangan de empresas em um ambiente de restaurante de serviço rápido. Os resultados revelam que a maioria dos entrevistados tem menos de 19 a 25 anos, três anos de serviço e predominantemente de Mang Inasal e Jollibee. A avaliação do apoio da gestão inclui o bem-estar dos funcionários, lidar com erros, abordar a piora do desempenho, cumprir favores especiais e considerar as metas e opiniões dos funcionários. Os resultados indicam um nível moderado de apoio ao bem-estar, piora do desempenho e consideração de metas, enquanto erros e favores especiais recebem menor apoio. A avaliação da satisfação no trabalho demonstra um impacto moderado, enfatizando a importância do reconhecimento da alta administração, do investimento na operação da loja, da transparência financeira e da distribuição equitativa da carga de trabalho. Em linha com a avaliação da rentabilidade da loja revela um impacto moderado, destacando fatores como clientelismo, aumento da produção e redução dos custos operacionais. A pesquisa estabelece uma correlação significativa entre o apoio da gerência e a satisfação no trabalho e a lucratividade da loja, sugerindo que a gestão de apoio influencia positivamente a satisfação dos funcionários e contribui para o sucesso financeiro da loja. As implicações de gestão destacam a necessidade de os funcionários avaliarem sua adequação ao trabalho e de os gerentes entenderem e apoiarem sua equipe. As recomendações incluem a contratação de gerentes de apoio, o fornecimento de treinamento para eficácia e a capacitação dos funcionários para aumentar a satisfação e a lucratividade no trabalho. O estudo fornece informações valiosas sobre a relação entre o apoio da gestão, a satisfação dos funcionários e a lucratividade organizacional nos restaurantes de serviço rápido, com o objetivo de orientar empresas, gerentes e funcionários na promoção de um ambiente de trabalho positivo e solidário.
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