Serviços estudantis no ensino superior: impacto no sucesso acadêmico durante e após a pandemia

Autores

DOI:

https://doi.org/10.48017/dj.v9i2.2961

Palavras-chave:

Serviços de apoio ao estudante, Sucesso acadêmico, Impacto da Pandemia, Bem-estar e Desenvolvimento dos Estudantes

Resumo

A influência dos serviços de apoio ao estudante no êxito acadêmico não pode ser exagerada, pois eles desempenham um papel fundamental na formação do desempenho e do bem-estar geral dos alunos. Em resposta, as instituições de ensino criaram escritórios dedicados aos assuntos estudantis para atender às diversas necessidades dos alunos, assegurando o seu bem-estar e desenvolvimento holístico. Em particular, durante os desafios sem precedentes colocados pela pandemia, esses serviços de apoio tornaram-se ainda mais vitais, estimulando a adaptação e a inovação dentro dos escritórios de assuntos estudantis para sustentar o bem-estar dos alunos e o progresso acadêmico. Este estudo analisou as experiências de estudantes do Colégio de Educação da Universidade Tecnológica de Rizal, especializados em diversas áreas, como o grau de bacharelado em ensino secundário e o grau em formação técnica profissional de professores. Estes estudantes, que vieram de campi em Mandaluyong City e Pasig City foram selecionados com base em sua exposição a serviços de apoio ao estudante antes, durante e após a pandemia. Tendo concluído os cursos necessários, eles forneceram informações valiosas sobre suas competências e experiências com serviços de apoio. Utilizando uma abordagem descritiva quantitativa, este estudo explorou as perspectivas dos alunos sobre os serviços de apoio antes da pandemia, esclarecendo os desafios enfrentados e as questões enfrentadas durante a sua utilização. Além disso, avaliou os níveis de satisfação dos alunos relativamente à eficácia dos serviços de apoio na resposta às suas necessidades de bem-estar e desenvolvimento. Finalmente, o estudo examinou as mudanças e melhorias pós-pandêmicas nos serviços de apoio ao estudante, oferecendo insights valiosos para a melhoria contínua e adaptação face às circunstâncias em evolução.

Métricas

Carregando Métricas ...

Biografia do Autor

Wendelyn Samarita, Rizal Technological University

0000-0001-8234-9385; Rizal Technological University. Mandaluyong City, Metro Manila, Philippines. wasamarita@rtu.edu.ph

Salvacion Pachejo, Rizal Technological University. Mandaluyong City, Metro Manila, Philippines

0009-0009-5493-2675; Rizal Technological University. Mandaluyong City, Metro Manila, Philippines. sjpachejo@rtu.edu.ph

Ella Aragon, Rizal Technological University. Mandaluyong City, Metro Manila, Philippines

0009-0007-2511-1793; Rizal Technological University. Mandaluyong City, Metro Manila, Philippines. edaragon@rtu.edu.ph

Referências

Abeer, M., Albashtawi, H. (2014). Students' Perspectives for The Encountered Problems &Challenges at The Department Of English in The College Of Sciences &Arts In Alqurrayyat. International Journal of Education and Research, 2(2). https://www.ijern.com/journal/February-2014/35.pdf

Al-Maskari, A., Al-Riyami, T., & Kunjumuhammed, S. K. (2021, June 30). Students academic and social concerns during COVID-19 pandemic. Education and Information Technologies. https://doi.org/10.1007/s10639-021-10592-2

Arpilleda, J.M. (2017) Students' Level of Satisfaction Of The Senior High School (SHS) Program of Surigao Del Sur State University. Proceedings Journal of Education, Psychology and Social Science Research.Vol04:Iss01:Pg50.https://doi.org/10. 21016/4.17.5057.104O

Blacer-Bacolod, D., & Bacolod, R. S. (2021, January 31). STUDENTS PERCEPTIONS OF STUDENT SUPPORT SERVICES (SSS) IN STATE UNIVERSITY. International Journal of Advanced Research. https://doi.org/10.21474/ijar01/12354

Bouchey, B., Gratz, E., & Kurland, S. (2021). Remote Student Support During COVID-19: Perspectives of Chief Online Officers in Higher Education. Online Learning, 25(1). https://doi.org/10.24059/olj.v25i1.2481

Campbell, S., Greenwood, M., Prior, S., Shearer, T., Walkem, K., Young, S., Bywaters, D., & Walker, K. (2020). Purposive Sampling Complex or Simple Research Case Examples. Journal of Research in Nursing, 25, 652-661. - References - Scientific Research Publishing. (2021) https://www.scirp.org/reference/referencespapers?referenceid=3082140

Ciobanu, A. (2013). Role of student services in improving student experience in higher education. Procedia-Social and Behavioral Sciences, 92, 169-173.

CMO No. 9, s. 2013, The Enhanced Guidelines on Student Affairs Services. (2013). https://ched.gov.ph.

Da Silva Junior, F.J.G., Sales, J.C.S., Monteiro, C.F.d.S., Costa, A.P.C., Campos, L.R.B., Miranda, P.I.G., Monteiro, T.A.D.S., Lima, R.A.G., & Lopes-Junior, L.C. (2020). Impact of COVID-19 pandemic on the mental health of young people and adults: A systematic review protocol of observational studies. BMJ Open, 10, e039426.

Guiao, M. A. (2023, February 27). As Student Suicide Rates Go Up, PGCA Points to a Need for 47,000 More Guidance Counselors. SPOT.PH. http://tinyurl.com/5ac43957

Johnson, C., Gitay, R., Abdel-Salam, A.-S. G., Bensaid, A., Ismail, R., Naji, Al-Tameemi, R. A., Romanowski, M. H., Kazem Al Fakih, B. M., & Al Hazaa, K. (2022). Student support in higher education: campus service utilization, impact, and challenges. Heliyon, 8(12), e12559. https://doi.org/10.1016/j.heliyon.2022.e12559

Lim, L. T. S., Regencia, Z. J. G., Dela Cruz, J. R. C., Ho, F. D. V., Rodolfo, M. S., Ly-Uson, J., & Baja, E. S. (2022). Assessing the effect of the COVID-19 pandemic, shift to online learning, and social media use on the mental health of college students in the Philippines: A mixed-method study protocol. Plos One, 17(5). https://doi.org/10.1371/journal.pone.0267555

Navarez, J., Gabriella, J., & Navarez, S. (2022). Students’ Psychological Well-Being and Psychological Distress in an Online Learning Environment. https://www.dlsu.edu.ph/wp-content/uploads/pdf/conferences/arts-congress-proceedings/2022/ltm-04.pdf

Netanda, R. S., Mamabolo, J. M., & Themane, M. (2017, September 19). Do or die: student support interventions for the survival of distance education institutions in a competitive higher education system. Studies in Higher Education. https://doi.org/10.1080/03075079.2017.1378632

Orogo, M., Rosa, S., Norte, D. & Sur, C. (2022). Awareness and Level of Satisfaction of Students with the Support Services at Central Bicol State University of Agriculture -Pasacao Campus. International Journal of Education and Research, 10(9). https://www.ijern.com/journal/2022/September 2022/06.pdf

Pendon, G. (2016). Students" Degree of Satisfaction of Student Services. IRA International Journal of Education and Multidisciplinary Studies (ISSN 2455–2526), 3(3). doi: http://dx.doi.org/10.21013/jems.v3.n3.p1

Raja, W. (n.d.). The Student Support Services, Challenges and Future Trends in Student Support Services for Higher Education Institutions. International Journal of Science and Research. https://doi.org/10.21275/SR22201172142

Shuaib, K. M., Inusa, A., Muhammad, J., & A. (2023, October 20). Effect of Teaching Quality on Students’ Satisfaction in Nigerian Tertiary Institutions: The Moderating. . . ResearchGate. http://tinyurl.com/4fzwwjk2

Student support in higher education: campus service utilization, impact, and challenges. (2002, December 8). https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9834745/.

Tinto, V. (1993). Leaving college: Rethinking the causes and cures of student attrition (2nd ed.). Chicago: The University of Chicago Press

Trainer, J. C. V. T. (2024, February 1). Unleashing the Power of Gen Z: Do You Have the Right Leadership Skills? https://www.linkedin.com/pulse/unleashing-power-gen-z-do-you-have-right-leadership-julia-carter-42gie

UNESCO. (2002). The Role of Student Affairs and Services in Higher Education. https://unesdoc.unesco.org/.

Wong, W.H., Chapman, E. Student satisfaction and interaction in higher education. High Educ 85, 957– 978 (2023). https://doi.org/10.1007/s10734-022-00874-0

Zhao, X., Shao, M., & Su, Y.-S. (2022). Effects of Online Learning Support Services on University Students' Learning Satisfaction under the Impact of COVID-19. Sustainability, 14(17), 10699. https://doi.org/10.3390/su141710699

Downloads

Publicado

2024-05-18

Como Citar

Samarita, W., Pachejo, S., & Aragon, E. (2024). Serviços estudantis no ensino superior: impacto no sucesso acadêmico durante e após a pandemia. Diversitas Journal, 9(2). https://doi.org/10.48017/dj.v9i2.2961