Student services in higher education: impact on academic success amid and after the pandemic
DOI:
https://doi.org/10.48017/dj.v9i2.2961Keywords:
Student Support Services, Academic Success, Pandemic Impact, Bem-estar e Desenvolvimento dos EstudantesAbstract
The influence of student support services on academic success cannot be overstated, as they play a pivotal role in shaping student performance and overall well-being. In response, educational institutions have established dedicated student affairs offices to cater to the diverse needs of students, ensuring their welfare and holistic development. In particular, during the unprecedented challenges posed by the pandemic, these support services have emerged as even more vital, prompting adaptation and innovation within student affairs offices to uphold student well-being and academic progress.
This study delved into the experiences of students from the College of Education at Rizal Technological University, specializing in various fields, such as a bachelor’s degree in secondary education and a bachelor’s degree in technical vocational teacher education. These students, who hailed from campuses in Mandaluyong City and Pasig City were selected based on their exposure to student support services before, during, and after the pandemic. Having completed the requisite coursework, they provided valuable insights into their competencies and experiences with support services.
Utilizing a descriptive quantitative approach, this study explored students' perspectives on support services before the pandemic, shedding light on the challenges encountered and issues faced during their utilization. Furthermore, it assessed students' satisfaction levels regarding the efficacy of support services in addressing their welfare and development needs. Finally, the study examined post-pandemic changes and enhancements in student support services, offering valuable insights for ongoing improvement and adaptation in the face of evolving circumstances.
Metrics
References
Abeer, M., Albashtawi, H. (2014). Students' Perspectives for The Encountered Problems &Challenges at The Department Of English in The College Of Sciences &Arts In Alqurrayyat. International Journal of Education and Research, 2(2). https://www.ijern.com/journal/February-2014/35.pdf
Al-Maskari, A., Al-Riyami, T., & Kunjumuhammed, S. K. (2021, June 30). Students academic and social concerns during COVID-19 pandemic. Education and Information Technologies. https://doi.org/10.1007/s10639-021-10592-2
Arpilleda, J.M. (2017) Students' Level of Satisfaction Of The Senior High School (SHS) Program of Surigao Del Sur State University. Proceedings Journal of Education, Psychology and Social Science Research.Vol04:Iss01:Pg50.https://doi.org/10. 21016/4.17.5057.104O
Blacer-Bacolod, D., & Bacolod, R. S. (2021, January 31). STUDENTS PERCEPTIONS OF STUDENT SUPPORT SERVICES (SSS) IN STATE UNIVERSITY. International Journal of Advanced Research. https://doi.org/10.21474/ijar01/12354
Bouchey, B., Gratz, E., & Kurland, S. (2021). Remote Student Support During COVID-19: Perspectives of Chief Online Officers in Higher Education. Online Learning, 25(1). https://doi.org/10.24059/olj.v25i1.2481
Campbell, S., Greenwood, M., Prior, S., Shearer, T., Walkem, K., Young, S., Bywaters, D., & Walker, K. (2020). Purposive Sampling Complex or Simple Research Case Examples. Journal of Research in Nursing, 25, 652-661. - References - Scientific Research Publishing. (2021) https://www.scirp.org/reference/referencespapers?referenceid=3082140
Ciobanu, A. (2013). Role of student services in improving student experience in higher education. Procedia-Social and Behavioral Sciences, 92, 169-173.
CMO No. 9, s. 2013, The Enhanced Guidelines on Student Affairs Services. (2013). https://ched.gov.ph.
Da Silva Junior, F.J.G., Sales, J.C.S., Monteiro, C.F.d.S., Costa, A.P.C., Campos, L.R.B., Miranda, P.I.G., Monteiro, T.A.D.S., Lima, R.A.G., & Lopes-Junior, L.C. (2020). Impact of COVID-19 pandemic on the mental health of young people and adults: A systematic review protocol of observational studies. BMJ Open, 10, e039426.
Guiao, M. A. (2023, February 27). As Student Suicide Rates Go Up, PGCA Points to a Need for 47,000 More Guidance Counselors. SPOT.PH. http://tinyurl.com/5ac43957
Johnson, C., Gitay, R., Abdel-Salam, A.-S. G., Bensaid, A., Ismail, R., Naji, Al-Tameemi, R. A., Romanowski, M. H., Kazem Al Fakih, B. M., & Al Hazaa, K. (2022). Student support in higher education: campus service utilization, impact, and challenges. Heliyon, 8(12), e12559. https://doi.org/10.1016/j.heliyon.2022.e12559
Lim, L. T. S., Regencia, Z. J. G., Dela Cruz, J. R. C., Ho, F. D. V., Rodolfo, M. S., Ly-Uson, J., & Baja, E. S. (2022). Assessing the effect of the COVID-19 pandemic, shift to online learning, and social media use on the mental health of college students in the Philippines: A mixed-method study protocol. Plos One, 17(5). https://doi.org/10.1371/journal.pone.0267555
Navarez, J., Gabriella, J., & Navarez, S. (2022). Students’ Psychological Well-Being and Psychological Distress in an Online Learning Environment. https://www.dlsu.edu.ph/wp-content/uploads/pdf/conferences/arts-congress-proceedings/2022/ltm-04.pdf
Netanda, R. S., Mamabolo, J. M., & Themane, M. (2017, September 19). Do or die: student support interventions for the survival of distance education institutions in a competitive higher education system. Studies in Higher Education. https://doi.org/10.1080/03075079.2017.1378632
Orogo, M., Rosa, S., Norte, D. & Sur, C. (2022). Awareness and Level of Satisfaction of Students with the Support Services at Central Bicol State University of Agriculture -Pasacao Campus. International Journal of Education and Research, 10(9). https://www.ijern.com/journal/2022/September 2022/06.pdf
Pendon, G. (2016). Students" Degree of Satisfaction of Student Services. IRA International Journal of Education and Multidisciplinary Studies (ISSN 2455–2526), 3(3). doi: http://dx.doi.org/10.21013/jems.v3.n3.p1
Raja, W. (n.d.). The Student Support Services, Challenges and Future Trends in Student Support Services for Higher Education Institutions. International Journal of Science and Research. https://doi.org/10.21275/SR22201172142
Shuaib, K. M., Inusa, A., Muhammad, J., & A. (2023, October 20). Effect of Teaching Quality on Students’ Satisfaction in Nigerian Tertiary Institutions: The Moderating. . . ResearchGate. http://tinyurl.com/4fzwwjk2
Student support in higher education: campus service utilization, impact, and challenges. (2002, December 8). https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9834745/.
Tinto, V. (1993). Leaving college: Rethinking the causes and cures of student attrition (2nd ed.). Chicago: The University of Chicago Press
Trainer, J. C. V. T. (2024, February 1). Unleashing the Power of Gen Z: Do You Have the Right Leadership Skills? https://www.linkedin.com/pulse/unleashing-power-gen-z-do-you-have-right-leadership-julia-carter-42gie
UNESCO. (2002). The Role of Student Affairs and Services in Higher Education. https://unesdoc.unesco.org/.
Wong, W.H., Chapman, E. Student satisfaction and interaction in higher education. High Educ 85, 957– 978 (2023). https://doi.org/10.1007/s10734-022-00874-0
Zhao, X., Shao, M., & Su, Y.-S. (2022). Effects of Online Learning Support Services on University Students' Learning Satisfaction under the Impact of COVID-19. Sustainability, 14(17), 10699. https://doi.org/10.3390/su141710699
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2024 Wendelyn Samarita, Salvacion Pachejo, Ella Aragon
This work is licensed under a Creative Commons Attribution 4.0 International License.
The Diversitas Journal expresses that the articles are the sole responsibility of the Authors, who are familiar with Brazilian and international legislation.
Articles are peer-reviewed and care should be taken to warn of the possible incidence of plagiarism. However, plagiarism is an indisputable action by the authors.
The violation of copyright is a crime, provided for in article 184 of the Brazilian Penal Code: “Art. 184 Violating copyright and related rights: Penalty - detention, from 3 (three) months to 1 (one) year, or fine. § 1 If the violation consists of total or partial reproduction, for the purpose of direct or indirect profit, by any means or process, of intellectual work, interpretation, performance or phonogram, without the express authorization of the author, the performer, the producer , as the case may be, or whoever represents them: Penalty - imprisonment, from 2 (two) to 4 (four) years, and a fine. ”
.png){kind=logo}
