Cashless to classless: a case study of the role of technology and the state in E-payments at Lazada and Shopee in the Philippines
DOI:
https://doi.org/10.48017/dj.v9i3.2871Keywords:
e-payments, classlessness, MSMEs, digital literacyAbstract
This paper is about how E-Payment systems in online marketplaces such as Shopee and Lazada contribute into the transition towards cashless transactions. Through these technological advances, it is seen to give greater availability for people at all social classes to access financial services such as online payment or transactions without the traditional maintaining fees that are seen in institutional banks. As for methodologies, the data gathering was proceeded with one-on-one interviews for consumers and MSMEs, while Focus Group Discussion is done for government offices with the usage of thematic analysis to treat the coded themes from interviews. Results showed greater access to financial services rendered support for all social classes in the case of the usage in LazadaWallet and ShopeePay and its intermediary medium GCash. One of the major challenges is technicalities within the apps associated and internet connection. Digital literacy also stood as a threat for respondents to fully understand and utilize the benefits that e-payment systems offer. The following data implied that the growth of e- payments to support and uplift the lives of lower social classes heavily relies on the development of technological infrastructure of e-payments and internet system providers. Integrated curriculums, programs, and seminars for technological education are also recommended so that persons of all ages can utilize the services. Multilateral agreements or talks must also be held if Shopee and Lazada sellers must be entitled to taxes as most of the products are also diverse of its origins.
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Copyright (c) 2024 Mary Charmaine Limpiada, Rinette Ramos, Jessa Frida Festijo, Joanna Juvyjoy Rojo, Bethzaida Mary Joy Dela Cruz, Michelle Lei Victorino
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